Shipping
Shipped orders ship free to the lower 48 states, boxed, straight from the manufacturer’s warehouse. We place your order with the manufacturer the next business day and email you the tracking number the moment it ships. Typical arrival is within 7–10 business days of ordering. If anything delays your order beyond that window, we contact you with the option of waiting or a full refund. We do not ship to Alaska, Hawaii or outside the United States.
In-store pickup
Rides bought online for pickup are collected at 879 US-83 #1111, Abilene, TX 79602,Mon-Sat 10 AM-6 PM. Bring your photo ID and the Square receipt. If the ride is on our floor we text you when it is charged, checked and ready — usually the next business day. If you reserved a sold-out model from the next batch, we call you the day it lands. Pickup and reservation orders can be refunded in full any time before pickup. All sales are final after you have inspected and collected the ride.
Returns
Shipped orders: 14-day return window from delivery. The ride must be unridden (under 10 miles) and in its original packaging. A15% restocking fee applies, and return freight is the buyer’s responsibility — e-bike batteries are regulated freight, which makes return shipping genuinely expensive. Call us before shipping anything back and we will walk you through it. Once a ride has been ridden, issues are handled under the manufacturer warranty instead (see below).
Exchanges
Exchanges (for example a different colour) are handled as a return under the terms above plus a new order, subject to availability. Call us first — if the order has not yet been placed with the manufacturer we can usually change it at no cost.
Cancellations
A shipped order can be cancelled for a full refund until we place it with the manufacturer, which happens the next business day. After that it is treated as a return. Pickup and reservation orders can be cancelled for a full refund any time before pickup.
Warranty
Every ride carries its manufacturer’s warranty. As an authorized dealer we handle the claim with the manufacturer for you — bring the ride to the shop or call us and we will take it from there.
Contact
E-Ride'z of Abilene, 879 US-83 #1111, Abilene, TX 79602 —(325) 660-3133, Mon-Sat 10 AM-6 PM.